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How to track my order?


For most of StepperOnline packages are shipped from China, the dispatching date will be commenced in 24 housr after we receive order(Except for Saturday and Sunday).

StepperOnline partners with major two international shipping companies like DHL, FedEx, TNT and EMS, the estimate transit time are:

DHL: 2-5 business days
Fedex: 3-7 business days
TNT: 3-5 business days
EMS: 7-10 business days

A tracking number will be offered to your mailbox in an automatic manner as long as we officially dispatched your package from our warehouse. Customer is advised to tracking goods through express company website.

Please copy the tracking No. and tracking package at click below logo:
 

 DHL   Fedex   TNT   EMS

 




Why didn’t I receive the order confirmation e-mail/shipping notification e-mail from StepperOnline?


It might be the system problem or shipping delay. Even though we will update the reason at the first time when we encounter emergency, but you can still Contact Us directly for detailed information and order status.




Why is my order still in the processing stage several days after order completion?


If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock due to product popularity. Please contact our customer service team via Live Chat or Email to check the status.